Employment Service and Employment Related Law Complaint System

IF YOU HAVE A COMPLAINT ABOUT

  • Employment Services at this office, or

  • An Employer

    • Any employment related law, or

    • An employer the Employment Service program referred you to

Contact the manager or the following Complaint System Representative

Craig KennedyComplaint Officer
MassHire Greater Brockton Career Center
34 School St.
Brockton, MA 02301

Language assistance is available free of charge.  For information on language interpretation and translation services, speak with a MassHire Brockton Career Center representative or visit https://www.mass.gov/mdcsmultilingualservices

Examples:

  • Wages

  • Wrongful termination

  • Sexual harassment, coercion, or assault

  • Contract compliance

  • Pesticides

  • Health / Safety

  • Child labor

  • Employer-provided transportation or housing

  • Workplace crime

  • Discrimination

  • Human trafficking

  • Working hours

ANY individual, employer, organization, association, or other entity can file a complaint.  A complainant may choose an individual to act as their representitive.

This employment services office can also help you to find other employment, training, and supportive services to obtain food, shelter, clothing, and other necessities.

PROTECTIONS FOR COMPLAINANTS

  • If you make a complaint or give information related to, or assist in, an investigation of a complaint, your identity
    will be kept confidential to the fullest extent possible under current law and as necessary to determine the
    complaint fairly

  • Federal laws prohibit employers from retaliating (i.e., taking negative actions) against employees who report
    employment related complaints. If you experience retaliation from an employer, please contact the appropriate
    representative listed below.

State Complaint Officer (SCO)

Ashley Terrill, Acting State Complaint Officer (SCO)
MassHire Department of Career Services
100 Cambridge Street, 5th Floor, Boston, MA 02114
Email: DCSUnifiedComplaint@mass.gov
Telephone: (857) 289-2065

State Monitor Advocate (SMA) *

Rogerio Raposo, State Monitor Advocate (SMA)
MassHire Department of Career Services
100 Cambridge Street, 5th Floor, Boston, MA 02114
Email: DCSUnifiedComplaint@mass.gov
Telephone: (857) 202-0603

*Available only for migrant or seasonal farm workers and
agricultural employees.

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MA Edition 09-2025